More award success for Vizolution
Vizolution, in partnership with O2, are thrilled to have been awarded the ‘Customer Satisfaction Innovation Award’ at the UK Customer Satisfaction Awards. Organised by the Institute of Customer Service, a leading source of consumer insights in the UK, the awards showcase organisations who have excelled within the field of customer service.
The 'Customer Satisfaction Innovation Award' recognised the vScreen project for O2’s upgrades and retention journey, which was achieved through a partnership between O2, Vizolution and Capita. The project was successful across all targets, including improving compliance by 47%, increasing customer satisfaction by 25% and reducing the drop off rate by 31%.
Vizolution fought off stiff competition in the category and the other organisations shortlisted were;
Marks & Spencer
Freight Transport Association
British Transport Police
The awards were held at the Hilton Hotel on Park Lane and Vizolution hosted two tables. CEO Bill Safran said “We were delighted that some of our key clients were able to join us last night and a fantastic evening was had all round. Improving the experience of O2’s customers, while simultaneously delivering value to them, are the key benefits of our solution. To have won the Customer Satisfaction Innovation award alongside O2 is testament to what has been achieved through the vScreen project”.
Mark Gait, Director of Customer Service at O2, said "I've been really impressed with the collaborative approach Vizolution have taken, in particular taking the time to really understand our requirements and our business. They then used this insight to shape the solution to support our shared objective to make the joining process even easier for customers”.
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 The above results relate to phase 1 which covered a 4 month period. The project was rolled out and is now in phase 2 based on these results.