Vizolution and RBS have secured an award nomination for best Financial Services at the UK Digital Experiences Awards (UKDXA).
The shortlisting recognises the success of the paperless RBS mortgage application journey, which utilises Vizolution’s vScreen and vDoc technology. The project has performed well across all KPIs, including an NPS score of 79 for Q1 2018; an average saving of 11 days per customer journey, with 5% of applications completed within 24 hours; and a 100% decrease in paper, resulting in over 7 million pieces of paper saved per year.
Now in its fifth year, the UKDXA celebrates the way digital experience is used to enhance customer experience. The awards provide a platform for organisations and individuals to celebrate the partnerships they have formed and be rewarded for their digital innovation and customer-centric culture.
The UKDXA has been accredited with the prestigious Gold Awards Trust Mark from the Independent Awards Standards Council.
Finalists for Best Financial Services award:
- Vizolution, in partnership with RBS
- Black Horse
- Artemis Fund Managers in partnership with ORM
The UK Digital Experiences Awards take place on July 12 at the Park Plaza Riverbank.