We are proud to announce that we, in partnership with RBS, have received a nomination in the best ‘Digital Transformation and Digital Media’ category at the 2019 Customer Contact Innovation Awards.
The shortlisting recognises our transformative work in equipping the RBS group with the digital tools to offer the UK’s first ever completely end-to-end paperless mortgage process.
Utilising Vizolution’s vScreen and vDoc technology, RBS’ DigiDocs platform, which is used by customers to complete their paperless mortgage processes, has been successful across all targets. KPI improvements include 79 NPS for Q1 2018; an average saving of 11 days per customer journey; and a 100% decrease in paper, resulting in over 7 million pieces of paper saved per year.
Vizolution and RBS are up against The Times’ new customer journey for its digital subscribers, and Capita Innovations’ use of machine learning to add value to its clients.
Other categories at the Customer Contact Innovation Awards include ‘Colleague Wellbeing and the Role of Planning’; ‘Beyond the Contact Centre’; and ‘Data-led Transformation and decision making’.
The Customer Contact Innovation Awards will take place during the 2019 Customer Strategy & Planning Conference on April 8-9.