Racking up our second nomination of the year, we, alongside RBS, have been shortlisted in the ‘Best Use of Technology in Customer Service’ category at the FStech Awards 2019.
Through the use of Vizolution’s vScreen and vDoc technology, the RBS mortgage application journey was completely transformed into the UK’s first ever completely paperless end-to-end process. The project has been successful across all KPIs, including an NPS score of 79 for Q1 2018; an average saving of 11 days per customer journey; and a 100% decrease in paper, resulting in over 7 million pieces of paper saved per year.
Now in its 19th year, the FStech Awards recognise excellence and innovation in the field of information technology within the UK and EMEA financial services sector.
Finalists for Best Use of Technology in Customer Service award:
· Black Horse
· Deutsche Bank & HCL Technologies
· Lloyds Banking Group
The FStech Awards 2019 will take place on March 21, 2019 at London Marriott Hotel, Grosvenor Square.