Starting 2019 with some good news, we are delighted to announce that we, in partnership with RBS, have been nominated at the UK Customer Satisfaction Awards 2019.
We are finalists in the ‘Pension Insurance Corporation, Customer Satisfaction Innovation of the Year’ category for our collaborative work in completely transforming the RBS mortgage application journey.
The project, which utilises Vizolution’s vScreen and vDoc technology, has been successful across all targets, creating 79 NPS for Q1 2018; an average saving of 11 days per customer journey; and a 100% decrease in paper, resulting in 7 million pieces of paper saved per year.
The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service.
Finalists for Customer Satisfaction Innovation of the Year award
- Vizolution & RBS
- Rentokil Initial
- Cabot Credit Management
- Lloyds Bank International
- GAIN Credit
- Cross Keys Homes
- Her Majesty’s Passport Office
The UK Customer Satisfaction Awards will take place on March 5, 2019 at Hilton on Park Lane, London.