We are incredibly proud to reveal that we, alongside RBS, have picked up the Gold prize for ‘Financial Services’ at the recent UK Business Awards (UKBA).
Now in its 3rd year, the UKBA rewards SMES and large organisations that demonstrate exceptional business performance and showcase their inspiring business innovations.
Our Gold award in the ‘Financial Services’ category recognises our transformative work in equipping the RBS group with the digital tools to offer the UK’s first ever completely end-to-end paperless mortgage process.
Utilising Vizolution’s vScreen and vDoc technology, RBS’ DigiDocs platform, which is used by customers to complete their paperless mortgage processes, has been successful across all targets. KPI improvements include 79 NPS for Q1 2018; an average saving of 11 days per customer journey; and a 100% decrease in paper, resulting in over 7 million pieces of paper saved per year.
Bill Safran, CEO of Vizolution said: “Receiving Gold at the UK Business Awards is extremely rewarding. It’s also incredibly satisfying to receive accolades that recognise the hard work we do, and the value we bring to our customers.”
Ian McLaughlin, Managing Director, Home Buying and Ownership at Royal Bank of Scotland said: “It’s fantastic to receive this award and be recognised for introducing the UK’s first ever completely paperless mortgage process. Partnering with Vizolution, from concept to deployment, worked exceptionally well. It’s very rewarding to receive this industry recognition to add to the feedback from customers and advisers, which has been overwhelmingly positive.”