Vizolution, in partnership with O2, are delighted to have been shortlisted at the UK Consumer Satisfaction Awards
Organised by the Institute for Customer Satisfaction, Vizolution have been named as a finalist in the ‘Customer Satisfaction Innovation of the Year’ category for our work alongside telecom provider O2. A leading source of consumer insights, the Institute provides extensive research on consumer habits and attitudes, including their bi-annual Customer Satisfaction Index.
O2 have been using Vizolution’s product vScreen as part of the upgrades and retention journey. The project has been successful across all targets, including a 47% improvement in compliance, a 31% reduction in drop offs and a 27% improvement in customer satisfaction.
Vizolution CEO Bill Safran said “we are delighted to have been shortlisted in the Customer Satisfaction Innovation of the Year category alongside O2. Improving the experience of O2’s customers, while simultaneously delivering value to them, are the key benefits our solution. To have been named as finalists against such strong competition is testament to what the project has achieved.”
Mark Gait, Director of Customer Service at O2, said "I've been really impressed with the collaborative approach Vizolution have taken, in particular taking the time to really understand our requirements and our business. They then used this insight to shape the solution to support our shared objective to make the joining process even easier for customers”.
Click here to read the full case study.
Customer Satisfaction Innovation of the Year Shortlist
- Marks & Spencer
- Virgin Money
- Vizolution & O2
- British Transport Police
- Power NI
- Freight Transport Association
The finals will take place in March 2018.
NB: The above results relate to phase 1 which covered a 4-month period. The project was rolled out and is now in phase 2 based on these results.