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Blog

    What utilities can learn from the finance sector

    15 April 2019

    Transparency, simplicity and that ‘very human experience’...

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    Even with declining branch visits, is digital hitting a glass ceiling?

    02 April 2019

    The general decline of branch-based banking is often something that hits the headlines....

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    ‘Who you gonna call?’

    01 April 2019

    When you’re in trouble, or need guidance or reassurance, do you find yourself begrudgingly reaching for the telephone?...

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    Do you have trust issues?

    05 February 2019

    Enterprises that deploy digital solutions at the expense of human interactions are potentially losing out on valuable opportunities to generate trust…...

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    Digital Transformation: Working with the enemy

    23 January 2019

    The story of man and machine need not always read like dystopian fiction; technology offers exciting opportunities to digitise customer experiences and supercharge workforces....

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    Traditional banking is dead. Long live traditional banking

    06 September 2018

    Although digital channels are increasing in popularity, most customers still prefer branches for at least some of their banking needs, according to a recently released study by McKinsey...

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